- The SupportCandy assign agent rules plugin gives you the ability to make automated, intelligent decisions about which customer service agents get assigned to tickets.
- Allows you to set rules for agents, anything from "must be available on my website" to "must respond within 30 minutes", to really targeted customer support tools.
- This plugin for WordPress installs an Assign Agents Rules Manager. It's a great way to manage behavior, and create standards for your team. Tailor the rules to the agents you want them set up for and let Auto Tasking do the rest. When agents break a rule, they and their supervisor will be instantly notified by email.
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